SUPPORT
Discover comprehensive support solutions. We provide expert assistance tailored to your needs.
Manage your VONE Safe order from purchase to delivery. If you need to update your shipping information, check your order status, request a receipt, or report a delivery issue, contact our support team with your order number.
Before using your VONE Safe gun lock, read the instructions carefully and confirm that the firearm is unloaded. Follow the setup guide for locking, unlocking, battery use, password setup, and emergency access. If you are unsure whether the lock is suitable for your firearm, contact us before use.
Check your VONE Safe regularly for battery level, lock response, fit, and visible wear. Keep the lock clean and dry. Do not force the lock, modify the product, expose it to extreme heat, or use harsh chemicals on the surface. If the lock does not respond normally, stop using it and contact support.
We want you to feel confident about your purchase. Eligible returns and refunds may be requested within 14 days of purchase, subject to our Refund Policy. VONE Safe also provides one-year limited warranty support for eligible product issues. Warranty coverage may include repair, replacement, or other support after review.
FREQUENTLY ASKED QUESTION AND ANSWER
Política de garantía y reembolso
gracias por comprar con nosotros! Queremos que esté completamente satisfecho con su compra. Si por algún motivo no está satisfecho, ofrecemos una política de reembolso sin complicaciones dentro de los 14 días posteriores a su compra. Conozca nuestra garantía y política de reembolso, visite los siguientes enlaces:
Politica de envios
Todos los pedidos realizados en nuestra web se envían desde nuestros almacenes o centros de distribución en todo Canadá según la disponibilidad. Los pedidos se enviarán dentro de 1 día hábil después de recibir el pago. El tiempo de entrega es de 2 a 14 días hábiles dependiendo de su ubicación y el tamaño de su pedido.
How can I track my order?
After your order ships, you should receive tracking information by email. If you cannot find your tracking number, contact us at voneserving@gmail.com with your order number.
What should I do if the lock does not open?
Stop forcing the lock. Check the battery, follow the product instructions, and contact support if the issue continues. Include a short video when possible so our team can understand the problem faster.
Firearm safety reminder
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Disclaimer
V.ONE Safe products are designed to support responsible firearm storage and access control. They do not replace safe firearm handling, secure storage practices, or compliance with applicable laws.
The manufacturer and seller are not responsible for damages, losses, injuries, or expenses caused by improper installation, misuse, unauthorized modification, unsafe firearm handling, or failure to follow product instructions and applicable safety practices.
Always use VONE Safe products responsibly and only as instructed.
Reminder
Before using any VONE Safe gun lock, make sure the firearm is unloaded. Keep the firearm pointed in the safest available direction while handling it.
Store firearms unloaded when not in use. Store ammunition separately, and lock firearms and ammunition separately whenever possible.
Never store firearms where children or unauthorized users can access them. Make sure every family member understands basic firearm safety rules.
Confirm that your VONE Safe is installed correctly before relying on it for storage. If you have questions about setup, fit, or operation, contact us before use.
Contact form
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1524 Foster St, White Rock, BC V4B 3X8
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