Order Processing

Orders are processed after payment has been successfully received. In-stock orders are generally shipped within one business day.

Orders placed on weekends or public holidays will begin processing on the next business day. Processing may take longer during holidays, promotions, periods of high order volume, payment reviews, or when additional address verification is required.

You will receive a shipping confirmation email with tracking information when tracking is available.

Shipping Locations

Orders placed in USD for delivery within the United States are generally fulfilled from our U.S. warehouse:

6250 S 196th St, Kent, WA 98032, United States

Orders placed in CAD for delivery within Canada are generally fulfilled from our Canadian warehouse:

PO Box 39511,Surrey PRO WHITE ROCK V4A 0A9, BC, Canada

We also ship to selected international destinations. Available destinations, shipping methods, estimated delivery times, and charges are determined by the delivery address and displayed at checkout.

Inventory availability, delivery address, product quantity, and carrier service may affect the warehouse or distribution center used to fulfill an order.

Estimated Delivery Times

Estimated delivery times after shipment are:

• United States: 3–21 business days
• Canada: 3–9 business days
• Other international destinations: the estimate displayed at checkout

Delivery estimates do not include order-processing time and are not guaranteed arrival dates.

Actual delivery times may be affected by the destination, selected service, customs clearance, carrier delays, severe weather, public holidays, remote-area service, incorrect address information, or other circumstances outside our reasonable control.

Shipping Rates and Free Shipping

Shipping methods and charges are calculated according to the order value, quantity, package weight, destination, and available carrier services. The final shipping options and charges are displayed at checkout before payment.

For eligible U.S. orders, free standard shipping is available when either of the following conditions is met:

• The qualifying order value is USD $200 or more; or
• The order contains two more eligible products.

The checkout result determines final eligibility. Taxes, discounts, excluded products, oversized items, remote destinations, or special delivery services may affect the offer.

Carriers and Shipping Methods

We primarily use UPS and Canada Post for U.S. and Canadian orders. Other carriers or local delivery partners may be used when appropriate.

Available carriers and services depend on the destination, package size, warehouse, and service availability. We cannot guarantee that a specific carrier will be available for every order.

The shipping method selected or displayed at checkout applies to that order.

Signature Requirements

We do not use a fixed order-value threshold for signature service.

A signature may be required depending on the order value, delivery location, carrier requirements, fraud-prevention review, or other delivery risks. If a signature is required, the recipient must arrange to receive the package according to the carrier’s instructions.

Carrier rules may limit our ability to remove a signature requirement after an order has shipped.

International Orders, Duties and Taxes

International shipping availability is determined by the destination entered at checkout.

Duties, import taxes, brokerage fees, customs charges, and other government or carrier fees may vary by destination and shipping method. Some charges may be collected at checkout; others may be charged separately by the carrier or local customs authority.

The checkout page will display any charges available to us at the time of purchase. When duties, taxes, or import charges are not collected at checkout, the recipient is responsible for paying them before or upon delivery.

Customs processing may delay delivery. V.ONE SAFE does not control customs decisions, inspections, charges, or clearance times. Customers are responsible for confirming that the ordered product may be lawfully imported, possessed, and used at the destination.

Address Accuracy and Order Changes

Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, apartment or unit number, postal code, and contact information.

Please contact us as soon as possible if an address needs to be corrected. We will try to assist, but we cannot guarantee address changes or order cancellations after fulfillment has begun.

Once an order has shipped, address changes may be subject to carrier availability and additional fees. V.ONE SAFE is not responsible for delays or delivery failures caused by incomplete or incorrect information supplied by the customer.

Tracking and Delivery

Tracking information will be provided when supported by the selected carrier.

Tracking events may take time to appear after a shipping label is created. A shipping confirmation means that the order has entered the fulfillment process; it does not necessarily mean the carrier has completed its first tracking scan.

Customers are responsible for monitoring tracking updates and following carrier instructions concerning delivery attempts, pickup deadlines, access codes, or signature requirements.

Delayed, Lost, or Missing Packages

If tracking has not updated or a package appears delayed, please allow the carrier reasonable time to complete delivery.

If tracking shows “delivered” but the package cannot be located, please:

1. Check the delivery area, mailbox, building reception, and household members.
2. Review any delivery photo or carrier notice.
3. Contact the carrier using the tracking number.
4. Contact V.ONE SAFE if the issue remains unresolved.

We will assist with an eligible carrier investigation or claim. Investigations and replacement decisions depend on the carrier’s records, applicable insurance, the delivery circumstances, and the result of the review.

Do not dispose of packaging or shipping labels while a claim is being investigated.

Damaged or Incorrect Shipments

Please inspect the shipment promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us as soon as possible and provide:

• The order number
• A description of the issue
• Photographs or video of the product
• Photographs of the packaging and shipping label

Please retain the product and all original packaging until we provide further instructions.

Refused, Unclaimed, and Undeliverable Orders

Orders returned because of an incorrect address, refused delivery, missed pickup deadline, unpaid import charges, or another recipient-related delivery issue may be subject to return-shipping, redelivery, customs, or carrier fees.

Any approved refund will be handled according to our Refund Policy and applicable law. Original shipping charges and third-party fees may be non-refundable.

Returns and Warranty

Eligible return requests may be submitted within 30 days, subject to the conditions in our Refund Policy.

Eligible products are covered by a one-year limited warranty, subject to the terms, exclusions, proof-of-purchase requirements, and claim procedure in our Warranty Policy.

A return authorization may be required before sending a product back. Customers should not return products to a warehouse address without first receiving instructions from V.ONE SAFE.

Contact Us

For shipping assistance, please contact:

Email: vonesafe@gmail.com

Include your order number and a brief description of the request. For damaged, missing, or incorrect shipments, include relevant photographs, video, packaging information, and tracking details.

Last updated: July 23, 2026